Terms & ConditionsGeneral Terms and Conditions of business (on-line shop) for private customers
§ 1 Applicability and supplier
1.1 These General Terms and Conditions apply to all purchase orders placed by consumers via the online shop motorcycles-performance.com.
§ 2 Conclusion of contract
2.1 Product presentations within the online shop serve the purpose of submitting an offer to purchase. When clicking the button [Confirm now] you submit a binding offer to purchase.Our products are only sold for private use in common household quantities.
2.2 We may accept your order by sending a separate order confirmation by e-mail or by delivering the goods within five business days.The receipt of your order is confirmed with an automated e-mail immediately after the order is submitted and does not yet represent the acceptance of a contract.
2.3 In the event our order confirmation contains clerical errors or misprints or there are technical transmission errors in determining the price we are entitled to appeal.Payments already made will promptly be reimbursed.
§ 3 Pricing
Prices specified in the product pages include statutory sales tax and other price components.
§ 4 Shipping charges
4.1 For shipments within EU we charge a flat fee of 13 EUR per order. We do not ship with COD (cash on delivery) option.
4.2 We do not ship outside EU, in case you would like to place an order from outside EU please contact us directly by e-mail: firstname.lastname@example.org
§ 5 Delivery terms and reservation of self-delivery
5.1 All shipments are sent by UPS Standard.
5.2 If the goods cannot be delivered after three delivery attempts we are entitled to withdraw from the contract. Any payments made will promptly be reimbursed.
5.3 If the product ordered is not available due to the supplier’s failure to deliver without our doing, we are entitled to withdraw from the contract. In this case we will promptly inform you and, if applicable, suggest a comparable substitute product. If no comparable product is available or you do not wish to receive a comparable product we will return any services already rendered by you.
§ 6 Payment terms
6.1 Payment may be made, at your discretion, by Bank transfer or via PayPal.
6.2 Or payment deatils will be send to you by e-mail after confirming the order.
§ 7 Cancellation policy
Right to cancel
You may cancel your contractual declaration in writing (e.g. letter, fax, e-mail) within 14 days without justification.
The term starts the day after day on which you, or a third person who is not the deliverer, with your permission, have/has received the goods.
To exercise your right of cancellation, you must inform us (email@example.com) by means of a clear explanation (eg, the sent by post mail, fax or email) of your decision to withdraw from this contract. You can use for that in 7.2 listed model withdrawal form which is not mandatory.
Timely sending of the cancellation will suffice in protecting the cancellation period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of cancellation notice
7.1 Without limiting your right to cancel, please
- avoid damages or dirt, do not wash the item or remove labels, and if possible return the item in its original packaging including all accessories and all packaging contents.If necessary, please use protective over packaging. If you no longer have the original packaging please use suitable packaging to adequately protect the item from transport damage.
- please return the product to us in a parcel with postage or with our return label/parcel stamp and keep the shipping receipt.
(complete and return this form only if you wish to withdraw from the contract)
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate.
§ 8 Return policy in addition to the legal right to cancel
8.1 In addition to the legal right to cancel we also have a 30 day return policy
8.2 You may exercise the right to return by returning the product received without justification within 30 days. Only items not suitable for parcel post (e.g. bulky goods) can also be asserted by written request for return. The grace period starts at the time goods are received.
8.3 Timely sending of the item or the goods return will suffice in protecting this term.
8.4 Return items suitable for parcel post at our risk. The regular costs of return shipment are payable by customer.
8.5 Obligations to reimburse payments must be satisfied within 30 days. For you this term begins at the time the product or the request for return is sent, for us with receipt of such.
8.6 In order to be able to assert your right to return you should avoid damages or dirt, do not wash the item or remove labels, and if possible return the item in its original packaging including all accessories and all packaging contents.We will otherwise be entitled to assert a depreciation in value or reject the return.
8.7 Please use protective over packaging (especially shoes should also be sent inside packing in addition to the shoe box).
8.9 Please return the product to us in a parcel with postage or with our return label/parcel stamp and keep the shipping receipt., as we will otherwise need to deduct any added costs from the reimbursement amount.Please keep the shipping receipt.
§ 9 Warranty
Warranty is granted according to the law.
§ 10 Liability
10.1 We assume no liability for slightly negligent breaches of duty provided this does not pertain to essential contractual obligations, damages from injury to life, body or health, or warranties, or concern claims according to the Product Liability Law.Essential contractual obligations are those which actually allow the proper execution of the contract and the satisfaction of which you can rely on.
10.2 The same applies to breaches of duty of agents and legal representatives.
§ 11 Final provision
11.2 In the event one of the stipulations of these General Terms and Conditions are invalid the contract remainder of the agreement remains effective.The invalid stipulations shall be replaced by the respective laws.
11.3 Subject to the law under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).